Technical Account Manager

Our client is a modern international telecommunication services provider and call center software developer headquartered in Riga, Latvia. They are updating their product with new AI features and the latest technologies to automate voice and messaging solutions. Their product is used by thousands of customers across Europe and beyond. In 2020, their business growth was recognized by Lursoft, listing them among the top 100 fastest-growing businesses in Latvia. Currently, they are seeking to continue successful growth internationally and the reason why they are looking for a new colleague to join their team.

‍Their offer:

• Proposed gross monthly salary of 2100 - 3000 EUR depending on your experience;
• Up to 30% KPI related monthly bonus from your salary;
• Health insurance, necessary equipment;
• No corporate stuff, they are still a start-up;
• Flexible working hours as long as you get the work done;
• Personal growth - they encourage you to grow your competencies and provide appropriate training;
• Career growth possibilities. For example, an opportunity to become a key account manager, technical director, sales, interconnection manager or anything else that you put your mind to;
• The team mostly is working from modern Teikums co-working office with free car parking place. Work from home is possible a couple days per month.

Required experience and skills:

• Previous experience as Technical Support level 2 or in an IT Project Manager role;
• Ability to efficiently communicate with different stakeholders and work in a team;
• Any IT knowledge and interest in the latest technologies;
• Ability to solve problems for clients;
• Positive attitude towards work, customers and colleagues;
• Good knowledge of English and at least an intermediate level of Russian.

Responsibilities:

• New customer onboarding, training and monitoring;
• Provide ideas and solutions for clients and new features for development;
• Project management for new feature requests and updates;
• Maintain relations with existing customers and provide ongoing technical support;
• Solve technical problems by communicating by chat, email and phone;
• Analyze log files, router configuration, and run scripts in the console;
• With AI analyze call rates, calculate costs, set up phone numbers and a new VOIP provider.

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