Our client, a fast-growing player in the FinTech industry, is expanding its Client Success team to keep up with a growing portfolio of large financial institutions. As a Technical Account Manager, you’ll be the trusted partner for clients, guiding them through integrations, solving challenges, and making sure they get the best out of next-generation payment solutions.
This role sits at the intersection of technology, business, and client relationships — perfect for someone who can translate technical complexity into clear value for clients.
This role is perfect for someone with a solid technical backbone who can navigate APIs, integrations, and payment systems — and who also enjoys the art of client relationships. If you thrive on solving complex technical puzzles but can add a touch of sales finesse to uncover opportunities, you’ll feel right at home here.
What You’ll Do
- Understand client business models, processing needs, and growth plans to offer tailored solutions.
- Build and maintain strong, long-term relationships with clients, ensuring high satisfaction and retention.
- Bridge the gap between technical teams and business stakeholders
- Coordinate with product and tech teams to resolve issues or implement custom configurations.
- Identify upselling and cross-selling opportunities based on client needs and processing trends.
- Support clients in optimizing their payment processing flows and compliance requirements.
- Prepare and present regular performance reviews and reporting dashboards to clients.
- Work internally with sales, product and compliance teams to advocate for client needs.
Requirements
- Experience in Technical Account Management, Customer Success, or similar client-facing roles
- Previous work experience in a bank or financial institution
- IT background with knowledge of APIs, integrations, and payment processes (issuer, acquirer, reconciliation).
- Fluent in English and Latvian
- Strong communication, negotiation, and relationship-building skills
- Willingness to travel for client meetings
- Strong communication, negotiation, and relationship-building skills.
Nice to Have
- Experience in sales or business development
- Knowledge of compliance, or product rollouts
- Additional languages
- Familiarity with payments lifecycle (acquiring, issuing, processing, gateways), Visa/Mastercard compliance, and reconciliation
What’s on Offer
- Salary €2,600–3,500 gross
- Health insurance, including psychologist and physiotherapy
- Three wellness days after probation + covered coaching sessions
- Contribution to children’s summer camps & extra parental leave
- Paid parking, sports & wellness activities (yoga, football, hiking, more)
- Modern green office - VERDE
- Professional development support and an active social culture
- Hybrid work model after onboarding (3 days in office / 2 days remote)
Why Join
This company covers the entire payment lifecycle — issuing, acquiring, processing, and gateways — giving clients end-to-end solutions under one roof. With rapid growth, cutting-edge technology, and a strong compliance backbone, this is a chance to grow your career in a global FinTech environment where client trust and technical expertise go hand in hand.
Hiring Process
- Screening interview with TechRecruitment
- Interview with Hiring Manager & HR
- Final in-person interview
